Solutions · Medical practices
AI phone assistant for medical practices that frees up your front desk.
Bookings, cancellations, opening hours, test results: the AI handles the repetitive calls, around the clock. Urgent calls and clinical questions go straight to a person at the practice.
The problem
At a medical practice the phone rings hardest in the same two windows: at opening time and right after lunch. Whoever is at the front desk is checking patients in, printing prescriptions and taking payments, so the line stays busy. Patients who can't get through call back later, or book somewhere else.
Most of those calls have an answer the practice already knows: the doctor's hours, the days for blood tests, how to prepare for an ultrasound, whether a referral is needed. An AI phone assistant answers them with the information you give it and leaves the front desk with only the calls that really need a person.
Typical calls
What callers
ask for.
Booking a visit
The patient wants the first free slot with a specific doctor or for a specific service, often within a time window.
Moving or cancelling
A sick child, a changed shift: cancellations come in late in the evening or early in the morning too.
Hours and practical details
When the doctor is in, whether a referral is needed, where to park, whether the practice is open in August.
Test preparation
Fasting before a blood test, a full bladder for an ultrasound, what to bring to a first visit: the same questions every day.
Results and prescriptions
Whether a report is ready, when to collect it, how to request a repeat prescription: requests to log and pass to staff.
What the assistant does
Answers, books,
hands over the call.
Bookings in your calendar
Reads real availability from the practice calendar, offers free slots for the doctor or service requested and books the appointment. The patient gets a WhatsApp confirmation.
Cancellations that free up slots
Cancels or moves the visit when the patient asks, at any hour. The slot goes back into the calendar and staff see it in the dashboard without calling anyone back.
Answers to common questions
Hours, address, documents to bring, test preparation: it answers with the wording you write, without improvising and without giving clinical advice.
Routing urgent calls
If the patient describes an urgent problem or asks for the doctor, it transfers the call using the forwarding rules you set. For emergencies it tells callers to dial the emergency number.
After hours
In the evening and at weekends it keeps booking and collecting requests. In the morning you find call transcripts and callback requests already in order.
Example call
A call
like many others.
Monday, 7:40 am. The practice opens at 8:30. (Example call, translated.)
- yourang.ai
Good morning, you've reached the practice. I'm the practice's AI assistant: how can I help?
- Patient
Hi, I'd like to book a blood test this week.
- yourang.ai
Blood tests are Tuesday to Friday, 7:30 to 9:30. I have Wednesday at 7:45 or Friday at 8:15. Please remember you need to fast for at least eight hours.
- Patient
Wednesday works. Do I need to bring anything?
- yourang.ai
Your doctor's request and your health card. You're booked for Wednesday at 7:45: I'll send you a WhatsApp message with the date, time and instructions.
Example conversation: names, times and details are illustrative.
Appointment in the calendar, WhatsApp confirmation sent, transcript in the practice dashboard.
Listen to a demo
Demo recording of the assistant, in Italian.
Integrations
The tools
to connect.
Google Calendar
One calendar per doctor or room: the assistant only books free slots and updates the schedule in real time.
Explore the integration Google CalendarAppointment confirmations and reminders to the patient, on the number they already use to message you.
Explore the integration WhatsAppSMS
For patients who don't use WhatsApp, the appointment confirmation arrives by SMS, with the wording the practice writes.
Apple Calendar
For practices that keep their schedules on iCloud, with the same availability logic.
Explore the integration Apple CalendarAPI
If your practice software has an API, the assistant can query it during the call with external tools. Or you connect it with the yourang.ai public API.
Explore the integration APISetup
You decide
what it does and doesn't do.
- Which services can be booked by phone and which always need a person.
- The exact wording on test preparation, documents and fees, written by the practice.
- Who to transfer calls to and when, and what to say when nobody is available.
- That the assistant never gives clinical advice and directs emergencies to the emergency number.
How the yourang.ai AI phone assistant works, step by step.
Discover the AI phone assistantFrequently asked questions
Read more
Guides and comparisons
to help you choose.
AI phone assistant vs voicemail
Messages, bookings, hours and costs compared, with the cases where voicemail is still enough.
Read the article: AI phone assistant vs voicemailHow much does an AI phone assistant cost?
Pricing factors, market pricing models and a comparison with a receptionist and with missed calls.
Read the article: How much does an AI phone assistant cost?The report on 970 SMBs and 12 months of AI calls
The figures presented at AI Week 2026: what we know about the calls handled, and what we don't.
Read the article: The report on 970 SMBs and 12 months of AI callsOther industries
Hear it answer like your practice.
In a demo we set it up with the doctors, services and hours of a practice, and you try it with a real call.