Solutions · Real estate agencies
AI phone assistant for real estate agencies that never loses a lead.
Your agents are out on viewings and the phone rings about a listing. The AI assistant answers, captures what the caller needs, books a viewing and saves the lead to your CRM.
The problem
At a real estate agency the best calls come in when agents aren't at the office: they're on a viewing, at a closing, in the car. Someone calling about a listing has usually contacted other agencies too, and the first to answer wins.
An AI phone assistant answers immediately, recognises which property the caller means, collects what the agent needs to know (budget, timing, mortgage, a property to sell) and offers a viewing in the available slots. The lead lands in your CRM with the call transcript, ready to follow up.
Typical calls
What callers
ask for.
Questions about a listing
Price, size, floor, service charges: the caller saw the property on a portal and wants to know more.
Booking a viewing
Interested buyers want to see the place, often at the weekend or at lunchtime.
Property valuation
Owners thinking of selling or letting who ask for an estimate.
General searches
Someone looking for a two-bedroom flat in a specific area who asks what's coming up.
Existing tenants and landlords
Calls about contracts, keys, payments, to pass to the agent in charge.
What the assistant does
Answers, books,
hands over the call.
First information on properties
Answers with the listing data you provide, adding nothing. If a question goes further, it notes it for the agent.
Lead qualification
Asks what you want to know before a viewing: budget, timing, whether a mortgage is needed, whether there's a home to sell. The answers reach the agent with the lead.
Viewings in the calendar
Offers the agent's free slots and books the viewing in the calendar, with a WhatsApp confirmation. It moves or cancels if the client calls back.
Valuation requests
Collects the owner's address, property type and contact details and creates a callback request for the agent.
Call routing
Calls from existing clients go to their agent according to your forwarding rules; out of hours, they become callback requests.
Example call
A call
like many others.
Saturday, 11 am. Agents are out on viewings. (Example call, translated.)
- yourang.ai
Good morning, you've reached the agency. I'm the agency's AI assistant: how can I help?
- Caller
I'm calling about the two-bedroom flat with a terrace on Via Verdi. Is it still available?
- yourang.ai
Yes, it is. It's 95 square metres on the third floor with a lift. To arrange a viewing: are you looking for a home to live in or an investment?
- Caller
To live in, and I'd need to sell my current flat.
- yourang.ai
I'll note that for the agent. I can book you a viewing on Tuesday at 6 pm or Wednesday at 1 pm. I'll send you a WhatsApp confirmation.
Example conversation: names, times and details are illustrative.
Viewing in the calendar, lead in the CRM with qualification answers and a possible new listing to follow up.
Listen to a demo
Demo recording of the assistant, in Italian.
Integrations
The tools
to connect.
Real estate portal
Leads from the assistant arrive in the portal's CRM with source, qualification answers and call history.
Discover the Real estate portalCRM
Contact, qualification answers and transcript saved to the agency CRM (for example HubSpot or Salesforce).
Explore the integration CRMReal estate portal
The agency CRM.
With voice already connected.
The yourang.ai Real estate portal brings together properties, contacts and deals. Leads taken on the phone arrive complete: source, qualification answers and call history.
Search and map
Find properties and requests by area, on the map too.
Offers and requests
Follow every deal from the first call to the offer.
Roles and permissions
Every agent sees what they need.
Leads from the assistant
They arrive with source, details and calls, with no manual data entry.
Price on request.
Request a portal demoSetup
You decide
what it does and doesn't do.
- The properties and the details the assistant may share, kept up to date by you.
- The qualification questions to ask before booking a viewing.
- Each agent's viewing hours and the calendar to book into.
- What goes straight to a person: negotiations, offers, contracts.
How the yourang.ai AI phone assistant works, step by step.
Discover the AI phone assistantFrequently asked questions
Read more
Guides and comparisons
to help you choose.
AI receptionist vs outsourced call center
Costs, hours, quality and data control compared, with use cases for SMBs.
Read the article: AI receptionist vs outsourced call centerThe best AI phone assistants in 2026
Seven tools compared on clear criteria: language support, channels, integrations and pricing models.
Read the article: The best AI phone assistants in 2026The report on 970 SMBs and 12 months of AI calls
The figures presented at AI Week 2026: what we know about the calls handled, and what we don't.
Read the article: The report on 970 SMBs and 12 months of AI callsOther industries
Hear it answer like your agency.
In a demo we set it up with the listings, qualification questions and viewing hours of an agency, and you try it with a real call.