What counts as a conversation on WhatsApp?

A conversation stays open as long as the customer keeps replying and counts as one credit, whatever the number of messages.

Are Meta's fees included?

Not for WhatsApp: the costs Meta charges for messages are at your expense. On Instagram and Messenger Meta charges no fees.

No. With an active voice plan, though, channels cost less.

The same assistant, also where customers write to you. Monthly packages, discounted if you have a voice plan. No activation fee.

Packages

The large price is with an active voice plan. Below it, the price without. Excl. VAT.

Handles your customers' WhatsApp conversations.

199conversations a month

€9.99a month

with a voice plan~~€14.99~~ without

749conversations a month

€29.99a month

with a voice plan~~€34.99~~ without

1,999conversations a month

€59.99a month

with a voice plan~~€64.99~~ without

Replies on your business's WhatsApp Business number
A conversation stays open as long as the customer keeps replying: it counts as one credit, whatever the number of messages
Sends confirmations and reminders
Hands you the conversation when a person is needed

Meta's fees for WhatsApp messages are at your expense and are not included.