Solutions · Dental practices
AI phone assistant for dental practices. It answers while you're chairside.
While your dental nurse works chairside, the phone still gets answered: first visits, appointments, reschedules and hygiene recalls are handled by the assistant.
The problem
In many dental practices the same person greets patients, assists chairside and answers the phone. During a procedure they can't step away, so calls from people who want a first visit go to voicemail or go unanswered.
Dental appointments vary in length: a hygiene session doesn't take up the schedule like an implant does. A well-configured AI phone assistant knows which appointment types the practice wants booked by phone, offers only suitable slots and leaves cases that need assessment to the dentist and the front desk.
Typical calls
What callers
ask for.
First visit
A new patient wants a check-up or a quote and asks when there's availability, often outside working hours.
Hygiene and check-ups
Patients calling for their six-monthly cleaning or responding to a reminder.
Rescheduling
Long appointments planned weeks ahead that the patient has to move at the last minute.
Pain or emergencies
A broken tooth, swelling, severe pain: calls to recognise and pass to the practice straight away.
Quotes, payments, hours
Questions about payment plans, payment methods, summer hours: answers the practice decides and the assistant repeats consistently.
What the assistant does
Answers, books,
hands over the call.
Bookings by appointment type
First visit, hygiene, check-up: the assistant only books the appointment types you enable, in the calendar slots set aside for them.
Cancellations and reschedules
Moves or cancels the appointment when the patient calls, and the new time is confirmed on WhatsApp.
Common questions
Hours, address, parking, payment methods, what to bring to a first visit: it answers with the practice's wording. On treatment costs it only says what you decided.
Urgent calls to the dentist
If the patient mentions severe pain, swelling or trauma, it transfers the call or logs a priority callback request, according to your rules.
Callbacks
With outbound calls you can have patients contacted for their periodic check-ups, with a team member ready to take over.
Example call
A call
like many others.
Thursday, 7:10 pm. The practice closed at 7. (Example call, translated.)
- yourang.ai
Good evening, you've reached the dental practice. I'm the practice's AI assistant: we're closed, but I can help you with an appointment.
- Patient
I'd like a first visit, I've never been to you before.
- yourang.ai
Of course. A first visit takes about forty minutes. I have Tuesday at 3 pm or Thursday at 10:30. Are you in pain right now?
- Patient
No, it's just a check-up. Tuesday at 3.
- yourang.ai
Great. Could I have your full name? I'll send a WhatsApp confirmation with the address and what to bring.
Example conversation: names, times and details are illustrative.
First visit booked in the dedicated slot, WhatsApp confirmation sent, call record in the dashboard.
Integrations
The tools
to connect.
Google Calendar
Schedules per chair or per clinician: the assistant only sees the slots it is allowed to book.
Explore the integration Google CalendarAppointment confirmations and reminders, to cut down on no-shows from forgetfulness.
Explore the integration WhatsAppCalendly
If the practice already uses Calendly for first visits, the assistant books into the same event types.
Explore the integration CalendlyGoogle Sheets
A sheet of the quote and callback requests collected by phone.
Explore the integration Google SheetsSMS
For patients who don't use WhatsApp, the appointment confirmation arrives by SMS, with the wording the practice writes.
Practice management software
If your software has an API, the assistant queries it during the call with external tools: schedule, patient records, recalls.
Explore external toolsSetup
You decide
what it does and doesn't do.
- Which appointment types can be booked by phone and how long they last.
- The words that trigger an urgent transfer (pain, swelling, trauma).
- What to say about quotes and costs, including nothing at all and a pointer to the first visit.
- When the dentist or front desk can take transferred calls.
How the yourang.ai AI phone assistant works, step by step.
Discover the AI phone assistantFrequently asked questions
Read more
Guides and comparisons
to help you choose.
How much does an AI phone assistant cost?
Pricing factors, market pricing models and a comparison with a receptionist and with missed calls.
Read the article: How much does an AI phone assistant cost?AI phone assistant vs voicemail
Messages, bookings, hours and costs compared, with the cases where voicemail is still enough.
Read the article: AI phone assistant vs voicemailThe best AI phone assistants in 2026
Seven tools compared on clear criteria: language support, channels, integrations and pricing models.
Read the article: The best AI phone assistants in 2026Other industries
Hear it answer like your practice.
In a demo we set it up with the appointment types, durations and hours of a dental practice, and you try it with a real call.