Solutions · Hotels
AI phone assistant for hotels at night and in any language.
Check-in times, parking, breakfast, pets: the AI assistant answers at any hour and in several languages, and passes the requests that matter to reception.
The problem
At a hotel the phone doesn't follow reception hours. Travelling guests call to say they'll be late, foreign tourists want to know about parking, prospective guests ask for a weekend quote. Often there's one person at the desk, busy with a check-in.
An AI phone assistant answers straight away, in the caller's language, with your property's information. It collects booking and quote requests in a structured way and passes them to reception, which decides rates and confirmations. If your property management system has an API, the assistant can query it during the call with external tools, for example to check room availability.
Typical calls
What callers
ask for.
Availability and quotes
Dates, number of guests, room type: requests to capture properly so you can reply quickly.
Late arrival and check-in
Guests arriving after midnight who want to know how to get in.
Property services
Parking, breakfast, pets, cots, shuttle, pool: the same questions every day.
International guests
Calls in English or other languages, often from other time zones.
Restaurant, spa, transfers
Requests for in-house services that reception then has to organise.
What the assistant does
Answers, books,
hands over the call.
Booking requests
Collects dates, guests, room type and contact details and passes them to reception, via WhatsApp, email or a shared sheet. Confirmation and rates stay your decision.
Changes and cancellations
Logs the change or cancellation request with the booking details and forwards it to staff right away, with the call transcript.
Common questions, in several languages
Check-in and check-out, parking, breakfast, pets, directions: it answers with your property's information, in the caller's language.
Transfer to reception
For an in-house guest, a problem in the room or an urgent request, it transfers the call to reception according to your forwarding rules.
Nights and peak season
It covers the night hours and call peaks, when reception can't answer everyone.
Example call
A call
like many others.
Sunday, 11:20 pm. Reception unattended.
- Guest
Hello, I have a reservation for tonight but my flight is late. I'll arrive around 2 am.
- yourang.ai
Good evening, I'm the hotel's AI assistant. No problem: may I have the name on the reservation?
- Guest
Smith, two nights.
- yourang.ai
Thank you, Mr Smith. I've let the reception know you'll arrive around 2 am. The night entrance instructions will be sent to you on WhatsApp.
Example conversation: names, times and details are illustrative.
A note for reception with name and arrival time, a message to the guest, the conversation transcribed in the dashboard.
Integrations
The tools
to connect.
A summary of the request to the guest and a notification to staff.
Explore the integration WhatsAppEvery quote request lands in the reception inbox with all the details.
Explore the integration EmailAPI
To connect your property system: external tools during the call, the yourang.ai public API, n8n or Zapier.
Explore the integration APISetup
You decide
what it does and doesn't do.
- Information on services, hours and house rules, in every language you need.
- Which requests to collect (quotes, changes, services) and where to send them.
- When to transfer to reception and what to say when it's closed.
- What the assistant may say about rates and availability: usually nothing binding.
How the yourang.ai AI phone assistant works, step by step.
Discover the AI phone assistantFrequently asked questions
Read more
Guides and comparisons
to help you choose.
AI receptionist vs outsourced call center
Costs, hours, quality and data control compared, with use cases for SMBs.
Read the article: AI receptionist vs outsourced call centerAI virtual switchboard vs IVR menus
How each works, what callers experience, costs and limits, with a comparison table for SMBs.
Read the article: AI virtual switchboard vs IVR menusHow much does an AI phone assistant cost?
Pricing factors, market pricing models and a comparison with a receptionist and with missed calls.
Read the article: How much does an AI phone assistant cost?Other industries
Hear it answer like your hotel.
In a demo we set it up with the services, hours and house rules of a hotel, and you try it with a real call. In other languages too.