Solutions · Car repair shops
AI phone assistant for car repair shops. It answers while your hands are in the engine.
Services, inspections, tyre changes: the AI assistant books appointments by phone while the work goes on in the shop. Breakdowns and urgent calls come straight to you.
The problem
In a garage the phone rings while you're under a car with dirty hands, or talking to a customer at the counter. Calling everyone back at the end of the day means losing the people who called another garage in the meantime.
Many calls follow the same pattern: booking a service, an inspection, the seasonal tyre change; asking whether the car is ready; asking about opening hours. An AI phone assistant handles them with the shop calendar and leaves you the calls that need a mechanic: breakdowns, quotes, roadside help.
Typical calls
What callers
ask for.
Servicing and maintenance
The customer asks when they can bring the car in and how long it will stay.
Inspection
The deadline is approaching and an appointment is needed before a certain date.
Seasonal tyre change
Call peaks in autumn and spring, all alike.
"Is my car ready?"
Customers calling to find out when they can collect the vehicle.
Breakdown or warning light
A strange noise, a warning light, a car that won't start: calls to pass to someone who can assess them.
What the assistant does
Answers, books,
hands over the call.
Appointments by job type
Books services, inspections and tyre changes in the calendar slots set aside for each job, noting plate and model, and confirms on WhatsApp.
Reschedules and cancellations
Moves or cancels the appointment when the customer calls back, so the lift doesn't sit idle.
Common questions
Hours, address, courtesy car, inspection documents, tyre storage: it answers with the shop's information.
Breakdowns to the mechanic
If the customer describes a fault or asks for a quote, it collects the details and transfers the call or creates a callback request.
After hours
It takes appointments in the evening and at weekends, when the shop is closed.
Example call
A call
like many others.
Wednesday, 10:15 am. Two cars on the lifts. (Example call, translated.)
- yourang.ai
Good morning, you've reached the garage. I'm the garage's AI assistant: how can I help?
- Caller
I need my tyres changed, my winter set is stored with you.
- yourang.ai
Of course. A tyre change takes about half an hour. I have Thursday at 8:30 or Saturday at 9. What's your number plate?
- Caller
Saturday at 9. The plate is AB 123 CD.
- yourang.ai
Done: Saturday at 9, tyre change with your stored tyres, plate AB 123 CD. I'll send you a WhatsApp confirmation.
Example conversation: names, times and details are illustrative.
Appointment in the calendar with plate and job, WhatsApp confirmation, nobody had to leave the lift.
Integrations
The tools
to connect.
Google Calendar
One calendar per lift or per job type, updated with every booking.
Explore the integration Google CalendarGoogle Sheets
A sheet of plates, requested jobs and quote requests.
Explore the integration Google SheetsWorkshop management software
If your software has an API, the assistant queries it during the call with external tools: job status, inspection due date, stored tyres.
Explore external toolsSetup
You decide
what it does and doesn't do.
- The job types bookable by phone and how long each takes.
- Information on hours, courtesy cars, documents and tyre storage.
- What to say about job status: for example, that the shop calls back when the car is ready.
- When to transfer to a mechanic and when to log a callback.
How the yourang.ai AI phone assistant works, step by step.
Discover the AI phone assistantFrequently asked questions
Read more
Guides and comparisons
to help you choose.
AI phone assistant vs voicemail
Messages, bookings, hours and costs compared, with the cases where voicemail is still enough.
Read the article: AI phone assistant vs voicemailHow much does an AI phone assistant cost?
Pricing factors, market pricing models and a comparison with a receptionist and with missed calls.
Read the article: How much does an AI phone assistant cost?AI virtual switchboard vs IVR menus
How each works, what callers experience, costs and limits, with a comparison table for SMBs.
Read the article: AI virtual switchboard vs IVR menusOther industries
Hear it answer like your garage.
In a demo we set it up with the jobs, durations and hours of a repair shop, and you try it with a real call.